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Can not turn WSA 9.0.1.35 on in Windows 10

  • July 30, 2015
  • 5 replies
  • 56 views
R
In Windows 10 I keep getting notifications that my system isn't protected even though WSA is showing green.  When I go to Security and Maintenance I can't turn on WSA. 

Best answer by RetiredTripleHelix

Hello and Welcome to the Webroot Community!
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? Also Microsoft Edge does not allow add-ons at this time but maybe in the future but it still works in IE11 and other supported Browsers? https://community.webroot.com/t5/Announcements-and-Release-Notes/WSA-version-9-0-0-64-officially-compatible-with-Windows-10/m-p/210192#M4726
 
Thanks,
 
Daniel 😉

    5 replies

    nic
    Forum|alt.badge.img+56
    • nic
    • Retired Webrooter
    • July 30, 2015
    As a first step, try uninstalling and reinstalling it. If that doesn't help, please contact support so that we can figure this one out, in case it is happening to anyone else: http://www.webroot.com/us/en/support/contact
    RetiredTripleHelix
    Petrovic
    Ssherjj
    C
    Fresh Face
    • carls
    • Fresh Face
    • July 30, 2015
    I am having same issue.  Windows defender is turned on and i have option to turn it off.  However Webroot tho shows installed will not give option to turn on.  Google Chrome shows it enabled. IE shows the icon as it did before windows 10 install. Seems to be issue with microsoft edge. is my computer protected?  Webroot account says it is running
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue? Also Microsoft Edge does not allow add-ons at this time but maybe in the future but it still works in IE11 and other supported Browsers? https://community.webroot.com/t5/Announcements-and-Release-Notes/WSA-version-9-0-0-64-officially-compatible-with-Windows-10/m-p/210192#M4726
     
    Thanks,
     
    Daniel 😉
    Baldrick
    Ssherjj
    C
    C
    Fresh Face
    • carls
    • Fresh Face
    • July 30, 2015
    Your advice has resolved the issue. Thank you!
    RetiredTripleHelix
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    ? awesome to hear and thanks for the report back!
     
    Daniel 😃
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