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can't activate my software

  • December 30, 2020
  • 3 replies
  • 220 views
Joshua Andrews
New Member

I am unable to log in to my WSA app. I get the following message. 
 

 

Best answer by TripleHelix

Hello @Joshua Andrews 

 

For things like this it’s best to Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

Joshua Andrews

    3 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • December 31, 2020

    Hello @Joshua Andrews 

     

    For things like this it’s best to Submit a Support Ticket and they will sort it out for you.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
    K
    New Member
    • kmaggart
    • New Member
    • April 28, 2021

    This is the most worthless product I have ever encountered. I have been trying to get help for over three weeks. I cannot log into the webroot wifi security, get the same issue as above. The link above for submitting a support ticket simply logs me out and then back to the dashboard when I login. And, of course, there is no link to submit a ticket on the dashboard. The one place that you would think there would be.

    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • April 28, 2021

    Hello @kmaggart 

     

    See here and it’s the same link to the Support Ticket and also a phone number: https://www.webroot.com/us/en/support/contact

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
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