Can't get "Reiamge" to stop trying to get me to buy and install
A software called "Reimage" that profeses to be like Webroot, continuously prompts me to download it and purchase it. I scanned my C drive and found a couple dozen files from Reimage, but the program won't let me delite them. I ran a Webroot scan to see if it would identify it as malware and remove it, but to no avail. Any suggestions?
Hi TahoeBeckey24682
Welcome to the Community Forums.
Reimage is an online computer repair tool that will automatically fix Windows by replacing corrupt files, leaving your data intact...or at least that is what the makers of the product profess. However, whilst the program is not technically classed as malware from what I read about it but it does exhibit numerous undesirable, some might say malicious, traits (which include deep insinuation into the Windows Registry, etc.) and therefore personally I would label it as a PUA or Potentially Unwanted Application.
You should certainly not take them up on their offer as this is the trick that they use to lure punters in.
The author's web site does offer and FAQ page on which there are instructions as to how to uninstall the software (http://www.reimageplus.com/frequently-asked-questions/) but to be honest given what I have read about the product I am not sure if I would trust them.
In the circumstances I would Open a Support Ticket, adfvise the Webroot Support as to what has happened and see if they can assist you in removing it from your system. This is a free service to all WSA userts with an active/current subscription.
As to how this got onto your system and why WSA does not find/report on it I can advise that often PUAs such as this are installed intentionally by the user as browser add-ons for various tasks such as quick search tools. But at other times they 'piggy back' with other software that the user installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
So open the support ticket and hopefully the Webroot Support team can assist you with removal of this hinderence from your system.
Regards, Baldrick
Welcome to the Community Forums.
Reimage is an online computer repair tool that will automatically fix Windows by replacing corrupt files, leaving your data intact...or at least that is what the makers of the product profess. However, whilst the program is not technically classed as malware from what I read about it but it does exhibit numerous undesirable, some might say malicious, traits (which include deep insinuation into the Windows Registry, etc.) and therefore personally I would label it as a PUA or Potentially Unwanted Application.
You should certainly not take them up on their offer as this is the trick that they use to lure punters in.
The author's web site does offer and FAQ page on which there are instructions as to how to uninstall the software (http://www.reimageplus.com/frequently-asked-questions/) but to be honest given what I have read about the product I am not sure if I would trust them.
In the circumstances I would Open a Support Ticket, adfvise the Webroot Support as to what has happened and see if they can assist you in removing it from your system. This is a free service to all WSA userts with an active/current subscription.
As to how this got onto your system and why WSA does not find/report on it I can advise that often PUAs such as this are installed intentionally by the user as browser add-ons for various tasks such as quick search tools. But at other times they 'piggy back' with other software that the user installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
So open the support ticket and hopefully the Webroot Support team can assist you with removal of this hinderence from your system.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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