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Can't Scan Flash Drive From File Explorer With Windows 11

  • September 17, 2025
  • 8 replies
  • 66 views

Has anyone experienced the problem of NOT BEING ABLE to scan a flash drive from File Explorer with Windows 11 ? If so, what was the solution.

Best answer by TripleHelix

The Webroot Support page is not working properly and I can’t submit a question. Would you try ?

Try this: https://www.webrootanywhere.com/servicetalk.asp

8 replies

TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • September 17, 2025

Hello ​@LenellH 

 

Check and make sure this is checked under settings! I don’t have access to my Win 11 system so can’t check on that system but on my Win 10 Pro it shows.

 

Click on pictures to see full size!

 

 

 

HTH,


  • Author
  • Fresh Face
  • September 17, 2025

The box is checked, but nothing happens. I tried uninstalling/re-installing, but I get the same results.


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • September 17, 2025

Hello ​@LenellH 

 

Lets try one thing! Uncheck Reboot and go back and check to see if it brings it up in the Context Menu.

 

If that doesn’t work then you will have to contact Webroot Support.

 

Support: https://www.webroot.com/us/en/about/contact-us

Business Support: https://www.webroot.com/us/en/business/support/contact

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks!


  • Author
  • Fresh Face
  • September 17, 2025

That did not work either. I’ll try to contact Webroot Support. Thanks for your help  !  !  !


  • Author
  • Fresh Face
  • September 17, 2025

The Webroot Support page is not working properly and I can’t submit a question. Would you try ?


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • Answer
  • September 17, 2025

The Webroot Support page is not working properly and I can’t submit a question. Would you try ?

Try this: https://www.webrootanywhere.com/servicetalk.asp


  • Author
  • Fresh Face
  • September 17, 2025

Never mind I found another way to submit a ticket to Webroot Support.  Thanks again !  !  !


TripleHelix
Moderator
Forum|alt.badge.img+63
  • Moderator
  • September 17, 2025

If the Ticket system isn’t working for you you can call closes to you. https://www.webroot.com/us/en/about/contact-us you might have to do it tomorrow.