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Can't shut down Mac because of Webroot

  • August 1, 2015
  • 1 reply
  • 83 views

I cannot shut down my Mac after installing Webroot. I must hold the power button to shut it down. I have tried to access support but there is something crazy with the support system and passwords. Here is the message I get when I try to shut it down.
 
http://screencast.com/t/rxsbazNpOG
 
Any help would be great.

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • August 1, 2015
Hi kellywsmith
 
Welcome to the Community Forums.
 
I am no MAC experts but although it may not deal with the version of OSX that you are running this previous thread may be helpful to you.  Give that a try and post back to let us know how you get on.
 
Regards, Baldrick