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Can web root cause the error codes?

  • April 9, 2015
  • 3 replies
  • 65 views
S
Fresh Face
Hello,
 
I have had webroot for about 5 months now, and it has been good until about 2 weeks ago.  My windows update wont load/work.  Always leaves the same 6 updates un installed.  So my question is can webroot secureanywhere cause windows update to undergo error code 80070246 or 80246013? Any help or ideas would be appreciated!
 
The laptop is an asus 2n1 laptop-flip tablet that runs windows 8.1
bought in december of 2014

Best answer by Ssherjj

Hello simeon,
 
Welcome to the Community Forum,
 
Webroot would not interfer with your updates or give these kind of error codes.
 
Please look here at the Microsoft Windows help site. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/getting-an-error-code-80246013-failed-to-complete/0d18f6b3-4878-4631-80e1-aed9cb1ec717
 
And this error code found here from Microsoft.http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-80070246-in-windows-update-windows-81/16b86ae3-6dc3-4576-9c62-ace9517d5843 and here,
 
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-kb2919355-failed-with-error-code/32dd515f-10a7-481a-b512-634ceccd2098
 
http://answers.microsoft.com/en-us/search/search?SearchTerm=windows+update+failed+windows+8&IsSuggestedTerm=true&CurrentScope.ForumName=Windows&CurrentScope.Filter=windows8_1-windows_update&ContentTypeScope=#/Windows/windows8_1-windows_update//1
 
 
Hope this helps!
 
 
Kind Regards,
 
 
 
 
 
 
 
 
 
 

    3 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • April 9, 2015
    Hello simeon,
     
    Welcome to the Community Forum,
     
    Webroot would not interfer with your updates or give these kind of error codes.
     
    Please look here at the Microsoft Windows help site. http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/getting-an-error-code-80246013-failed-to-complete/0d18f6b3-4878-4631-80e1-aed9cb1ec717
     
    And this error code found here from Microsoft.http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-80070246-in-windows-update-windows-81/16b86ae3-6dc3-4576-9c62-ace9517d5843 and here,
     
    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-update-kb2919355-failed-with-error-code/32dd515f-10a7-481a-b512-634ceccd2098
     
    http://answers.microsoft.com/en-us/search/search?SearchTerm=windows+update+failed+windows+8&IsSuggestedTerm=true&CurrentScope.ForumName=Windows&CurrentScope.Filter=windows8_1-windows_update&ContentTypeScope=#/Windows/windows8_1-windows_update//1
     
     
    Hope this helps!
     
     
    Kind Regards,
     
     
     
     
     
     
     
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      S
      Fresh Face
      • simeon
      • Author
      • Fresh Face
      • April 10, 2015
      thank you very much, i did not try the command prompt ways yet!
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • April 10, 2015
        Hi simeon,
         
        Hope it works out for you and you are certainly welcome!
         
         
        Regards,
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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