I permitted Webroot to remove a file that it said was malware, but afterwards I discovered it was a necessary file. Is there a way Webroot lets you undo this deletion and restore it?
Can Webroot restore a file that it removed that was not malware and is a necessary file?
Hello,
If you click the gear icon next to PC Security and then select the Quarantine tab, you can check the file and restore it from quarantine.
However, it is worth noting that if Webroot removed something that is not malicious, then it is a false positive and it would be best to contact support to ensure that it is not a threat and to get it reported.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Regards,
If you click the gear icon next to PC Security and then select the Quarantine tab, you can check the file and restore it from quarantine.
However, it is worth noting that if Webroot removed something that is not malicious, then it is a false positive and it would be best to contact support to ensure that it is not a threat and to get it reported.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Regards,
Hello,
That is great news!
Please do not hesitate to let me know if you have any other questions or concerns.
Regards,
That is great news!
Please do not hesitate to let me know if you have any other questions or concerns.
Regards,
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