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Cannot Display This Page

  • July 1, 2015
  • 5 replies
  • 36 views

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Page freezes on Face book only. Have a new router from Comcast. Still freezes on Face Book and constantly resets the router!
What's wron?

Best answer by JamesG

Hello,
 
I am very sorry for the inconvenience this has caused.
 
Webroot would not cause an issue like this, and if it did, it would say that for every page, or provide a blocked navigation page.
 
I would advise contacting Comcast and asking them to troubleshoot this issue for you.
 
Best Regards,

5 replies

JamesG
  • Retired Webrooter
  • Answer
  • July 1, 2015
Hello,
 
I am very sorry for the inconvenience this has caused.
 
Webroot would not cause an issue like this, and if it did, it would say that for every page, or provide a blocked navigation page.
 
I would advise contacting Comcast and asking them to troubleshoot this issue for you.
 
Best Regards,

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  • Author
  • Fresh Face
  • July 2, 2015
Why would it always say 'Resetting the Ethernet' then it's fine until next time it freezes?

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  • Author
  • Fresh Face
  • July 2, 2015
AND also says 'No Gateway'
 

JamesG
  • Retired Webrooter
  • July 2, 2015
Hello @,
 
I am not sure why it would say that. Honestly it sounds like the router is configured incorrectly.

I would advise contacting Comcast at this point as they are better versed to troubleshoot this issue for you and that is part of the service you receive from them.
 
Best Regards,

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  • Author
  • Fresh Face
  • July 2, 2015
Thanks for getting back to me, I'll try that! Thanks again.
JW