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CANNOT GET IPAD PROTECTED UNDER ACTIVE WEBROOT LAPTOP ACTIVE PROTECTION. IPAD SHOWES EXP KEY CODE.

  • December 28, 2014
  • 1 reply
  • 22 views
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ipad key code exp, laptop good.  cannot get ipad under active protection.  cannot remove old laptops under protection

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 28, 2014
    Hello xusmico187,
     
    Welcome to the Community Forum,
     
    I'll try to answer your concerns here but I'm alittle confused in what you are trying to say. What Webroot SecureAnywhere do you have. Do you have a 3 device protection? Please look here for comparisons.
     
    #1- Your iPad cannot have Antivirus protection on it other then SecureWeb for IOS. May I lead you to this Knowledge Base Article Here explaining AV for IOS. If you have WSA Internet Protection for 3 devices then you can have Backup and Sync & Password Manager.
     
    #2- Now are you saying you cannot uninstall Webroot from the Control Panel/Programs/Add Remove/ uninstall Webroot from your old laptops?
     
    #3- To Deavticate Webroot from your old laptops, you can go to the Account Console and deactivate those laptops in question.To add a seat to your subscription.
     
    If you are having troubles uninstalling let me know and I can provide a method for you to uninstall manually.
     
    Please let me know if I haven't answered all your questions.
     
     
    Best Regards,
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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