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cannot install lastpass program. webroot keeps hijacking the install

  • June 26, 2016
  • 5 replies
  • 34 views

this morning lastpass wasn't working inside of Chrome.
clearing cache and history did not fix.
 
when i tried to re-install LP, Webroot keeps hijacking the install.
 
what did WR do?

5 replies

Baldrick
Gold VIP
  • Gold VIP
  • June 26, 2016
Hi red79broncoWelcome to the Community Forums.As a Complete user you would have the Webroot Password Manager available to you so can I take it, given that you are referring to LastPass no longer working, that you have previously had the Webroot Password Manager 'switched off' & LastPass running instead?Regards, Baldrick

  • Author
  • Fresh Face
  • June 26, 2016
i have been a webroot customer for a few years, and like the product across the platform.
I prefer LastPass for my password manager.
 
Why is Webroot hijacking the LastPass install?
-AND-
how do i get Webroot to not hijack the LastPass install?
 
This is frustrating me to the point where i may sever my relationship with Webroot.
 
 

Baldrick
Gold VIP
  • Gold VIP
  • June 26, 2016
Hi red79bronco
 
Thanks for the response.
 
I would suggest that you Open a Support Ticket and get the Support Team to look into that, as why this should all of a sudden be happening is not clear.
 
But before that may I refer you to this previous thread on the topic? It starts be referringt o Macs but the information provided may well be helpful to your case.
 
Hope that helps?
 
Regards, Baldrick

  • Author
  • Fresh Face
  • June 26, 2016
what a cluster...
the other thread seemed to be a cluster too...

Baldrick
Gold VIP
  • Gold VIP
  • June 26, 2016
@ wrote:
what a cluster...
the other thread seemed to be a cluster too...
Apologies...but I do not understand what you are meaning by this...would you mind explaining, please?
 
Regards, Baldrick