Cannot log in to sync and backup
Try to login to webroot sync and backup and message states the user e-mail or password is invalid
Hello JOWHIP , Welcome to the Webroot Community Forum.
The email / password for B&S should be the same as your account. This happen to me awhile back and Webroot Support sorted it for me.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave.
The email / password for B&S should be the same as your account. This happen to me awhile back and Webroot Support sorted it for me.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave.
Hi JOWHIP,
Welcome to the Webroot Community.
Before submitting a ticket, as Dave has rightly suggested, please try re-booting first and then trying to login to B&S. You can use the "sign-in as a different user" button to do this (but use same email/password as before). This worked for me when I had this happen. If you still can't login after reboot then please submit a trouble ticket.
Hope this info helps,
BD
Welcome to the Webroot Community.
Before submitting a ticket, as Dave has rightly suggested, please try re-booting first and then trying to login to B&S. You can use the "sign-in as a different user" button to do this (but use same email/password as before). This worked for me when I had this happen. If you still can't login after reboot then please submit a trouble ticket.
Hope this info helps,
BD
Hi JOWHIP,
Were you able to get logged in?
Just wondering so that others who have this problem and see this will know.;)
Thanks,
BD
Were you able to get logged in?
Just wondering so that others who have this problem and see this will know.;)
Thanks,
BD
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