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cannot unselect cleanup later

  • May 19, 2015
  • 3 replies
  • 21 views

I can run a scan normally. After it shows the results with 4 threats. The bottom left corner is stuck on "cleanup later (not recommended)" Whenever I click on this to change it to remove now, it just goes back to the Overview Home page. Then I run another scan and repeat the whole process over again. What's wrong with it?

3 replies

  • Author
  • Fresh Face
  • May 19, 2015
I can run a scan normally. After it shows the results with 4 threats. The bottom left corner is stuck on "cleanup later (not recommended)" Whenever I click on this to change it to remove now, it just goes back to the Overview Home page. Then I run another scan and repeat the whole process over again. What's wrong with it?

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • May 19, 2015
Hello geary86,
 
Welcome to the Webroot Community,
 
This is odd to say the least. Would you please try this here to remove these 4 threats?
 
Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
 
1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.

This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.
 
Let us know how things turn out after the scan in safe mode won't you?
 
Thanks!
 
 
 

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • May 19, 2015
Hello @,
 
I was wondering if these threats are already removed and that when Webroot reverts to the Webroot menu Does Webroot tell you 4 threats are removed on this menu?
 
Please look here about PC threats removed. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Threats-Removed-Stats/ta-p/169855
 
If this truly isn't the case then let us know or you can submit a Support Ticket free of charge with an active subscription.
 
 
Kind Regards,