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cant connect my VPN no matter what I do

  • May 17, 2020
  • 4 replies
  • 338 views
R
Fresh Face

Please help!

    TripleHelix

    4 replies

    R
    Fresh Face
    • rond
    • Author
    • Fresh Face
    • May 17, 2020

    should put the fix here for everyone - i’m sure its always the same

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • May 17, 2020

    Hello @rond 

     

    The only thing you can do is Submit a Support Ticket and they will sort it out for you. I will ping @pstonethompson to see if he can do anything on the backend.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    AStewart
    P
    Forum|alt.badge.img+17

    @rond I think this particular problem is specific to you - I have asked a colleague to check your app subscription status is in sync with our systems.

    TripleHelix
    M
    New Member

    Please help!

    “No matter what i do”, Could you list what you have tried already? Because the first thing I do when i cannot connect to my VPN is restart my laptop. That is an instant fix because, in laymen terms, i have the firewall enabled with specific permissions and when i go against those permissions i have to troubleshoot. 

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