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Cant update to 9.0.17.24!! Help

  • July 3, 2017
  • 1 reply
  • 116 views
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I try updating my Webroot Antivirus to the latest version but it says "Secure Anywhere could not be updated at this time" . I tried restarting my computer , disabling the antivirus and turning it back on but it doesnt work. I have also tried going in the settings and doing it manually but that didnt work. Please help me

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • July 3, 2017
    Hello the12sammy,
     
    Welcome to the Webroot Community,
     
    Please do a uninstall/clean reinstall of Webroot and this should update you to the latest version.

     
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue? If you still have issues you can always Submit a Support Ticket free of charge with a active subscription.
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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