Any news on a fix to Webroot constantly popping up asking for Full Disk Access in System Preferences even though its already in there twice. Unfortunately the message box pops up and prevents me from accessing other windows and I have a heck of a time getting it to close . Two other products I am running on my Mac (Logmein Pro and QuickBooks Desktop Mac 2020) have issues causing me a lot of grief and lost time troubleshooting. This is totally an Apple issue making it clear they don’t have to play nice with others.
Answer
Catalina Incompatibility
Best answer by TripleHelix
I have a consumer account of Webroot purchased directly from Webroot. MAC Catalina constantly wants me to update the Full Disk setting on System Preferences after I do it and redo it constantly. How do I submit a support ticket? I’ve been on hold for over 30 minutes and cannot stand listening to the horrible hold music anymore. Help please with a link to submit support ticket. Thank you.
Follow this Link to Submit a Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Thanks,
This topic has been closed for replies.
+63Hello
Yes there are many issues with the Mac client as you can see on the forums and all we can suggest is that you Submit a Support Ticket to see what they can do for you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and it could take up to 48 hours.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
I have a consumer account of Webroot purchased directly from Webroot. MAC Catalina constantly wants me to update the Full Disk setting on System Preferences after I do it and redo it constantly. How do I submit a support ticket? I’ve been on hold for over 30 minutes and cannot stand listening to the horrible hold music anymore. Help please with a link to submit support ticket. Thank you.
+63I have a consumer account of Webroot purchased directly from Webroot. MAC Catalina constantly wants me to update the Full Disk setting on System Preferences after I do it and redo it constantly. How do I submit a support ticket? I’ve been on hold for over 30 minutes and cannot stand listening to the horrible hold music anymore. Help please with a link to submit support ticket. Thank you.
Follow this Link to Submit a Ticket: https://www.webrootanywhere.com/servicewelcome.asp
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
+63Thank you for your help. Just submitted a help request.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
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