Apple just released macOS 10.15.6.
Has anyone installed this update on their Macs/MacBook Pro?
Has anyone come across any incompatibility issues or problems running WebRoot SecureAnywhere version 9.1.2.121 under 10.15.6?
Solved
Catalina version 10.15.6 for Mac - is this release compatible with WR 9.1.2.121?
Best answer by PVaddi
Hello All,
The 9.1.2.121 is compatible with MAC Catalina 10.15.6 but we have received reports from some of our users that the update button was not functioning as is the case mentioned by one of you in this thread.
The Issue is now FIXED in our latest version 9.1.3.103 but you may need to take these steps to upgrade to the latest version. Please try these steps and let us know if the issue does not get resolved.
1. Open Finder.
2. In the top left of the screen, hover over Go. A drop-down menu will appear.
3. Select Go to Folder.
4. Enter: /Library/Application Support/Webroot/ and click Go.
5. Double-click the file WSAMAC.dmg. The installation will start.
6. Enter your keycode and click Agree and Install.
7. If requested, enter your mac Username and Password, and click OK.
8. Click Install Extension.
9. Click Finish. The installation is complete.
Thanks
Pawani
So, I guess no one has yet installed macOS 10.15.6 (not 10.15.5).
I’m still holding off on installing this update, but plan to install shortly.
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
I have a ticket in. I updated to 10.15.6 last week. Uh….now Webroot won’t update (greyed out update button). Was working fine on 15.5
+63Hello
I will ping the Community Staff to make sure they see it
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+26Hello All,
The 9.1.2.121 is compatible with MAC Catalina 10.15.6 but we have received reports from some of our users that the update button was not functioning as is the case mentioned by one of you in this thread.
The Issue is now FIXED in our latest version 9.1.3.103 but you may need to take these steps to upgrade to the latest version. Please try these steps and let us know if the issue does not get resolved.
1. Open Finder.
2. In the top left of the screen, hover over Go. A drop-down menu will appear.
3. Select Go to Folder.
4. Enter: /Library/Application Support/Webroot/ and click Go.
5. Double-click the file WSAMAC.dmg. The installation will start.
6. Enter your keycode and click Agree and Install.
7. If requested, enter your mac Username and Password, and click OK.
8. Click Install Extension.
9. Click Finish. The installation is complete.
Thanks
Pawani
Thank you PVaddi.
As of this writing I am still using Catalina 10.15.5.
I installed SecureAnwhere version 9.1.3.103 several days ago using the Update button that appeared in the console. The update worked without any problem.
I would like to update the macOS to Catalina 10.15.6, but want to know if there are any issues with version 9.1.3.103 running in this latest Catalina version.
+26Hello
Yes, 9.1.3.103 is compatible with Catalina 10.15.6. You are good to upgrade. Please let us know if you run into issues.
Thanks
Pawani
this solution has not worked for me. I followed the guidelines, re Finder - Go etc but I am unable to install any update.
I follow the steps, but there is no WSAMAC.dmg. file in the folder.
5. Double-click the file WSAMAC.dmg. The installation will start.
What do I do? I run 10.15.6
+63Hello
Download v9.1.3.103 and install it and it’s only for Catalina and newer (Coming Big Sur) and will not work on older Mac OS’s.
Direct Download Link: https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.1.3.103/WSAMAC.dmg
Please let us know the outcome.
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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