CBT Lock virus
Computer has a CBT Lock on it all files are lock....webroot doesn't seem to eliminate it, what could I do.
Hi Rfarmer124
Welcome to the Community Forums.
OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components.
Run a scan with WSA and see if it picks up anything and if it does then let it undertake whatever actions it decides on. If that does not resolve the issue for you or if the scan comes up clean the please Open a Support Ticket ASAP to notify the Support Team so that the professionals can get involved and look to assist.
This service is free of charge to WSA users with a current/valid subscription.
Also, do you have a recent backup of your files or a recent image of your disk? If you do then please make sure that you mention it in the Support Ticket as that will help the Support Team in terms of the options they have for remediation of the issue.
Regards, Baldrick
Welcome to the Community Forums.
OK, well, the first thing is not to attempt to reboot you system as I understand it is that each time one does that the malware will copy itself to a new name under the %Temp% folder and then create a new task scheduler job to launch it on login. So rebooting just increase the amount of work required to remove the infection components.
Run a scan with WSA and see if it picks up anything and if it does then let it undertake whatever actions it decides on. If that does not resolve the issue for you or if the scan comes up clean the please Open a Support Ticket ASAP to notify the Support Team so that the professionals can get involved and look to assist.
This service is free of charge to WSA users with a current/valid subscription.
Also, do you have a recent backup of your files or a recent image of your disk? If you do then please make sure that you mention it in the Support Ticket as that will help the Support Team in terms of the options they have for remediation of the issue.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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