CD drivers say threats

Hello ?,
 
I think that your best bet is to submit a Support Ticket so that they can take a look or even whitelist this for you because this could be a false positive?
 
 
Hope this helps,
 
Kind Regards,

 

Thank you Sherry,
 
I followed your advice and I put a ticket in …… I received an answer saying that it is being monitored and the files have been whitelisted, I shouldn't have any problems ...........but every time I try it closes windows and puts it into a crash............. I have sent another ticket but ......it's really urgent that I install this microscope and with the time difference (I'm in UK) I don't know when I'll get a reply..........so just wondering if anyone on here might have any ideas.
 
 
Thank you all in advance
Kindly allyb
 
 
 

Hello ?,
 
I am really sorry you are having these issues with your program.
 
Would you try this below and see if that works for you? Before this reboot your computer ok?
 

 

Also check these places as well to see if Webroot is blocking these files.
:
Controlling active processes
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...
Blocking/Allowing files
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...
 Managing protected applications
http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...
 
There is a Knowledge Base article here
 
 
Hope this helps?
 
 
KInd Regards,