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chat_with_savita.txt

  • July 14, 2015
  • 1 reply
  • 44 views

First how did it attack when my computer is protected.  Now that it is there i am not able to remove. Help

1 reply

Ssherjj
Moderator
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  • Moderator
  • July 14, 2015
Hello @,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having this. Have you done a Webroot scan?
 
This type of infection spreads through removable media like USB key, SD cards, phones, GPS, tablets ..
Any USB device containing free disk space can be contaminated.
 
I would advise contacting the support team with an issue such as this.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Kind Regards,