Cleanup license
I just renewed. Now I get a message I have a threat but need a cleanup license. What is a cleanup license and isn't it included in the price
+62Hello RSchoeffler,
Welcome to the Webroot Community Forum,
It's asking for a License Keycode.
Is your renewal directly through Webroot or do you renew through Best Buy?
Did you actually renew the existing key code or did you purchase a new key code?
You can add a keycode to your online PC Account Console, Managing Keycodes/ Add Product Keycode. by going to upper right hand side by your email address and you will see a drop down box. Then do a manual Webroot scan and see if that works.
For help you can call Best Buy Geek Squad 1-800-433-5778 or if you renewed from Webroot then please issue a Support Ticket free of charge with an active subscription.
Hope this helps!
Kind Regards,
Welcome to the Webroot Community Forum,
It's asking for a License Keycode.
Is your renewal directly through Webroot or do you renew through Best Buy?
Did you actually renew the existing key code or did you purchase a new key code?
You can add a keycode to your online PC Account Console, Managing Keycodes/ Add Product Keycode. by going to upper right hand side by your email address and you will see a drop down box. Then do a manual Webroot scan and see if that works.
For help you can call Best Buy Geek Squad 1-800-433-5778 or if you renewed from Webroot then please issue a Support Ticket free of charge with an active subscription.
Hope this helps!
Kind Regards,
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