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Code won't work for Installation

  • April 7, 2015
  • 2 replies
  • 30 views

I am trying to install the webroot security online after purchasing the cd at Best Buy but the code won't work.
 

2 replies

Petrovic
Gold VIP
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  • Gold VIP
  • April 7, 2015
Hello and Welcome to the Webroot Community Forums!
 
The best thing to do is to contact support and ask Webroot Support to take a look this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

Ssherjj
Moderator
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  • Moderator
  • April 7, 2015
Hello dtorres1234,
 
Welcome to te Community Froum,
 
If I may add to Petrovics advice...
 
You can call Best Buy Store and they should have your code listed in their records from your purchase. Do you have your reciept?
 
Also make sure you are using a 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584.
 
Hope this helps,
 
 
Kind Regards,