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computer keeps freezing and scan says no threats found.... any ideas?

  • February 14, 2015
  • 1 reply
  • 25 views
S
I have had webroot for 2 years now and have had no issues with my pc, but all of a sudden my pc is very slow and keeps freezing.  When it freezes I can only correct by shutting down the tower.  When i scan for threats it says no threats found.  I have shut down most of the programs that start up automatically and defraged the computer.  I am at a loss of why this is occuring all of a sudden.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • February 14, 2015
    Hello sankey52,
     
    Welcome to the Community Forum,
     
     
    Would you mind doing a clean reinstall of Webroot to see if this is the problem of WEbroot?

     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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