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computer keeps freezing up whenever I try to download a file for work at home please help.

  • October 8, 2015
  • 1 reply
  • 71 views
T
I have recently signed on to work from home but whenever I try to download the backup file to my computer so that I can revisit the job when needed. Webroot says the file is a threat and will not allow me to use it. I am running Windows 10 and thought this may be the problem. Also how do you change the settings to allow the file.

    1 reply

    Dermot7
    Gold VIP
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    • Dermot7
    • Gold VIP
    • October 8, 2015
    Hello ?  and Welcome. 
     
     If Webroot is flagging it as a threat, then it is important not to disregard this, without being sure it's a false positive. Have you downloaded it before with Webroot installed?
     
    You may like to Submit a Support Ticket  for peace of mind about this.
     
    Please check these settings to ensure nothing is getting blocked, and get back with any questions or info. Thanks.   
     
         http://live.webrootanywhere.com/content/585/Managing-detected-threats 
     
     N.B. "Do not restore the file unless you are absolutely sure that it is legitimate."
     
         http://live.webrootanywhere.com/content/601/Managing-Active-Connections 
     
         http://live.webrootanywhere.com/content/643/Controlling-Active-Processes  
     
        http://live.webrootanywhere.com/content/714/Submitting-Files-to-Webroot-for-Analysis
     
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