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connection

  • April 29, 2016
  • 4 replies
  • 34 views
A
Fresh Face
My computer keeps doping the internet connection i just got new cable and internet but its not they net. My laptop said an error about protocals..... no idea whats going on some one please help

    4 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • April 29, 2016
    Hello anivalion,
     
    Welcome to the Webroot Community,
     
    I do not know much about internet protocol errors. What browser are you using and have you tried using another browser? How long have you been getting this error? Do you think this error started with Webroot?
     
    Here is some information here 
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      A
      Fresh Face
      • anivalion
      • Author
      • Fresh Face
      • April 29, 2016
      thank you for the help its just a jumpy connection sometimes
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • April 29, 2016
        You are certainly welcome anivalion,
         
        Have you called your ISP and told them about your connection being eratic/jumpy? They might be able to reset your modem.
         
         
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          ProTruckDriver
          Moderator
          Hello anivalion, Welcome to the Webroot Community Forum. :D
           
          If I may add to what Sherry has posted here, Have you ever rebooted your router? Sometimes I have to reboot my router because Verizon may do an update and that sometimes messes up my internet connection.
           
          To reboot the router: Unplug your electrical connection to the router for about 2 minutes. Then plug it back in and wait for it to reload, a few minutes (I usually wait 5 minutes). See if that helps, it's worth a try. ;)
           
          HTH,
          Dave.
          Mac Mini, M-4, 24 GB Memory, 1 TB SSD, macOS Sequoia 15.7.3 Satechi Stand and Hub with SSD Enclosure~Backup with: Time Machine, iCloud & Portable SSD. PWM: RoboForm. "An Apple A Day, Keeps Microsoft Away" 👁¿👁 Spam Annihilater 👁¿👁
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