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constant malware is persists in my computer this is it: gb-installer.nsi.exe

  • April 16, 2015
  • 1 reply
  • 44 views

I have a persistent virus that keeps coming back. Please help eradicate it. 
 
 gb-installer.nsi.exe 
 

1 reply

Dermot7
Gold VIP
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  • Gold VIP
  • April 16, 2015
Hello fdawg63b, and Welcome to the Community Forum,
 
It would be best to Submit a Support Ticket  and clear it up to your satisfaction.  
 
 Virus Removal Options - Webroot Community   
 
Edit: It might be worth trying a scan in safe mode before contacting Support. Just in case it may fi it for you.
  
Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 
 
1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking
http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68
2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.
3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...
4. Open the 'Scan & Shields' tab.
5. Click the 'Custom Scan' button.
6. The default scan option is 'Deep'. Click Scan.

This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.