I have some malware on my computer called 'couponing' basically if I have a brower open or search for something popups show up telling me I have a virus on my computer(ironic) and I need to get it cleaned. Click on this etc, etc. So it was not detected by Webroot. How can I go about finding this malware and getting rid of it.
Dave
Couponing
+62Hi @ ,
Welcome to the Webroot Community,
The way on how Couponing is delivered on your system is indeed questionable, in fact, most PC users even think that it is the cause of a virus. Couponing is not a virus, the reason why it can be loaded to your computer system without your knowledge is just because of its tough approach. Couponing often comes packaged with free software.
Once it loaded on the system, Couponing Ads keeps on appearing when you visit different online shopping sites like Walmart, Ebay, Bestbuy, and others. Ads by Couponing can’t do anything useful on your online shopping, in fact it only disrupt your online activities and put the entire system at risk.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
Kind Regards,
Welcome to the Webroot Community,
The way on how Couponing is delivered on your system is indeed questionable, in fact, most PC users even think that it is the cause of a virus. Couponing is not a virus, the reason why it can be loaded to your computer system without your knowledge is just because of its tough approach. Couponing often comes packaged with free software.
Once it loaded on the system, Couponing Ads keeps on appearing when you visit different online shopping sites like Walmart, Ebay, Bestbuy, and others. Ads by Couponing can’t do anything useful on your online shopping, in fact it only disrupt your online activities and put the entire system at risk.
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
Hope this helps?
Kind Regards,
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