Skip to main content
Customer Support Customer Support
Answer

Deactivating from Older Computer

  • October 10, 2020
  • 4 replies
  • 272 views
V
Community Guide
Forum|alt.badge.img+17

Hello Everyone.

Iam getting a new computer, and I have few older computers, and I want to add webroot to my new computer, I need to deactivate from one of the older computers.

How can I do that

Thanks.

Best answer by Ssherjj

Hello @venus60 

 

Please have a look here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240

 

Hope this helps?

    4 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • October 10, 2020

    Hello @venus60 

     

    Please have a look here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240

     

    Hope this helps?

    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    ProTruckDriver
    Jasper_The_Rasper
    V
    V
    Community Guide
    Forum|alt.badge.img+17
    • venus60
    • Author
    • Community Guide
    • October 17, 2020

    Dear Ssherj.

    Thank you very much for your help. I appreciate.

    I am inside the Console. I did Deactivate one of my Computers. I noticed If I run a Scan, It also shows inside the Console, which computer was scanned at what time. I Scanned one of my computers, and It shows the last scan was in the year of 2018 .

    Why it is not updated correctly?

    Thanks

    Ssherjj
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • October 19, 2020

    @venus60 , sorry I haven't answered your last question sooner.

    My advice would be to uninstall/reinstall Webroot. If you'd like the instructions I can post it here. Sometimes Webroot just needs a clean reinstall because the Developers are adding new files. 

    Maybe @TripleHelix could answer why Webroot hasn't scanned since 2018?

    Otherwise you can Submit a Support Ticket and ask them why?

    Wish I could help more . And you're most welcome....

    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • October 20, 2020

    Maybe the Deactivated one shouldn’t of been? It’s hard to say without actually seeing it so Support can help you on the back-end of the Online Console via a Support Ticket or calling them.

     

    Technical Support

    Webroot Support:

    Submit a ticket

    Call 1-866-612-4227

    Mon - Fri 7 AM to 5:30 PM (MDT)

     

    HTH,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    Terms & ConditionsAccessibility statement