Delete console , problems with passwords

 Hello. I first used webroot in 2012 if i remember correctly. I paid for it when I bought the computer but it came pre-installed. I used it for a year and when it expired I wanted to renew but buying a new key-code was much cheaper than renewing my old keycode. I am a novice use and dont use most features so i didn't know about the web console. First time i messed up with the setting was when my subscription was expiring so when I bought the new kecode I also made  a webconsole account and I saw that my prenious keycode was used to protect 5 other computers!!!!! the store sold propably the same code to 5 other people or he used it to protect some other machines...  I must have looked pretty stupid to the store owner... i am not that noob. I found out eventually. Anyway the store is now closed and this is to the past. So I bought a new keycode and made a web console account. That one expired too and I did not renew nor bought another keycode due to financial problems. I've been using avira. Yesterday i decided to rebuy webroot and took a trial account which I plan to buy  in a few days. I used the same email account that I was using 2 years ago with my old keycodes and i found a 'console' which had my old keycodes. Is there a way to delete these? I believe it is causing problems with the password manager which doesnot work. And I had great difficulty loging in to the console , it kept asking me to reset password and security word. And when it logs in it is loged to the old 'console' with the expired keycodes. Is there a way to delete these console and never see again those keycodes? And why can't I use the password manager. It says unknownemail all the time