I've had Webroot for good while, but honestly I never learned how to handle false positivs.
To many of my games I install mods, but sadly Webroot rarely fails to delete the exe.
What I whish to know is whether there is a setting in Webroot to stop it from deleting these files, at least just quarantine them and let me say ya or nay before removing the essential exe for good that requires me to bloody redownload the whole thing again.
What happens now is the exe is removed... and then... I'm asked whether I whish to allow, block or monitor it. But even if I then allow it, it's too late. the file is gone.
My second question is naturally if I'm able to get those exe files back? I can still see them under the "Black/Allow files (Advanced)" setting.
Thanks ahead,
Viftrup
Solved
Deleting my games
Best answer by jhartnerd123
Yes, you can contact support and have them whitelisted or they'll also assist with helping you create an override for them.
But... be warned, a lot of "mods" and "hacks" can be classified as a PUA and can contain some nasty malware or malicious programs that work in the background.
John
But... be warned, a lot of "mods" and "hacks" can be classified as a PUA and can contain some nasty malware or malicious programs that work in the background.
John
+62Hello @ ,
Welcome to the Webroot Community,
Sorry for the issues that you are having. The best way to handle this is to Submit a Support Ticket and have Support check this out for you. They can whitelist these files/games/exe for you if they are false positives. This is a free service with your active Webroot subscription.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
Welcome to the Webroot Community,
Sorry for the issues that you are having. The best way to handle this is to Submit a Support Ticket and have Support check this out for you. They can whitelist these files/games/exe for you if they are false positives. This is a free service with your active Webroot subscription.
https://www.webrootanywhere.com/servicewelcome.asp
Hope this helps?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
Yes, you can contact support and have them whitelisted or they'll also assist with helping you create an override for them.
But... be warned, a lot of "mods" and "hacks" can be classified as a PUA and can contain some nasty malware or malicious programs that work in the background.
John
But... be warned, a lot of "mods" and "hacks" can be classified as a PUA and can contain some nasty malware or malicious programs that work in the background.
John
I had to look up PUA. I assume you don't mean "PickUp Artist" but rather
Potentially Unwanted Application (PUA) is a term used to describe applications that, while not malicious, are generally considered unsuitable for business networks. The major PUA classifications are: adware.
But you are correct... many "mods" which are usually to allow people to cheat on games are wrapped in malware, adware, or ransomware. I guess they figure if you're willing to cheat, you're also willing to be cheated. 😉
Potentially Unwanted Application (PUA) is a term used to describe applications that, while not malicious, are generally considered unsuitable for business networks. The major PUA classifications are: adware.
But you are correct... many "mods" which are usually to allow people to cheat on games are wrapped in malware, adware, or ransomware. I guess they figure if you're willing to cheat, you're also willing to be cheated. 😉
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.