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did a factory reset on my computer, how do I get my webroot account back on it?

  • September 22, 2015
  • 1 reply
  • 455 views
M
I did a factory reset on my computer, how do I get my webroot account back on it?

    1 reply

    Dermot7
    Gold VIP
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    • Dermot7
    • Gold VIP
    • September 22, 2015
    Hello mcclalole, and Welcome to the Webroot Community. 
     
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for  Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish its install scan
    • Reboot
    Please let us know if that resolves your issue?
     
    Thanks, 
     
    Please let us know if you have any questions.
    Ssherjj
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