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Disable Webroot for Adobe updates?

  • March 22, 2015
  • 2 replies
  • 49 views
S
Fresh Face
Adobe updates won't download/run and they say I have to temporarily disable my AV. Is there a quick & dirty way to do that?

Best answer by Sandycat

It worked -- updates going through on both W7 & XP.   I know we should keep Adobe updated for security, even if we avoid using it (my solution), but I was not comfortable with the advice to disable Webroot temporarily, esp on the XP.  Thanks so much, Sherry!

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 24, 2015
    Hello Sandycat,
     
    Please do not disable Webroot. Download Adobe from here https://get.adobe.com/reader/
     
    If you download Adobe from the direct Adobe website you will not have any problems and you won't need to disable Webroot.
     
    Make sure you uncheck any add ons
     
     
    Hope this helps and if not please get back to us.
     
     
    Kind Regards
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      S
      Fresh Face
      • Sandycat
      • Author
      • Fresh Face
      • Answer
      • March 24, 2015
      It worked -- updates going through on both W7 & XP.   I know we should keep Adobe updated for security, even if we avoid using it (my solution), but I was not comfortable with the advice to disable Webroot temporarily, esp on the XP.  Thanks so much, Sherry!
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