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Document management program interference

  • March 20, 2015
  • 5 replies
  • 52 views
C
I have an issue with Webroot interfering with a program called docman. It is a document management software that takes scans and plugs in to adobe acrobat to make tickets. The forms are not being filled out, and when they try to scan they get and ISIS Eror - Can't open file. F_PIXIF Version 57.3.39.3737 (61021).   I have worked with epicor (docman) tech support and they seem to think that it is webroot.  Any help troubleshooting would be apreciated.

    5 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • March 20, 2015
    Hello and Welcome to the Community Forum,
     
    Would you please refer to this thread here especially Baldricks directions for allowing programs,files in Webroot.
     
    https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Need-help-with-allowing-programs-to-run/m-p/193067#M14749
     
     
     
    Let us know if you still need more assistance.
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    S
    • SeanB
    • May 21, 2018
    I know this thread is 3 years old but I'm having the EXACT same issue with DocMan, and as soon as I uninstalled WebRoot it started working again. Did you ever get this resolved? 
    B
    Bronze VIP
    • BurnDaddy
    • May 21, 2018
    Hello @,
     
    Welcome to the Webroot Community.
     
    Please see the link that @ referenced in the post above yours from Baldrick. It will show you how to allow prgram files in Webroot. If you'd rather not go that route, you can also submit a support ticket and Webroot Support can assist. ;)
     
    Hope this info helps,
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    S
    • SeanB
    • May 21, 2018
    I don't want to do this through the user interface, we turn that off, I want to be able to whitelist a program from the SecureAnywhere portal. I made an Override for the directory, but that didn't seem to make a difference.
    B
    Bronze VIP
    • BurnDaddy
    • May 21, 2018
    @ wrote:
    I don't want to do this through the user interface, we turn that off, I want to be able to whitelist a program from the SecureAnywhere portal. I made an Override for the directory, but that didn't seem to make a difference.
    Hi Sean,
    In that case then you will need to submit a support ticket so Webroot support can whitelist the files for you. There is no way to whitelist files via the Web Console in the Webroot Home version.
     
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
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