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does webroot scan and remove koobface

  • January 13, 2016
  • 3 replies
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does webroot scan and remove koobface

Best answer by DanP

Koobface is an old infection that was spreading through Facebook years ago that we do detect. All of the recent reports of koobface that I've seen have been related to tech support scams. If you received a phone call or pop up claiming that you are infected with koobface it is almost certainly a scam.
 
-Dan
    TripleHelix

    3 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • January 13, 2016
    Hi chad,
     
    Welcome to the Webroot Community,
     
     
    May I also ask as to why you ask?  Are you concerned that you may have been infecrted by this? If so you are entitled to Open a Support Ticket to let the Support Team know of your concerns and they should then be able to check this out for you and if malwasre is found then they can assist in removing it.  This is free servcie available to all WSA users with an activesubscription.
     
    To do this security check just Submit a Support Ticket
     
     
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    DanP
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    • DanPOpenText Employee
    • OpenText Employee
    • Answer
    • January 13, 2016
    Koobface is an old infection that was spreading through Facebook years ago that we do detect. All of the recent reports of koobface that I've seen have been related to tech support scams. If you received a phone call or pop up claiming that you are infected with koobface it is almost certainly a scam.
     
    -Dan
    Webroot Threat Research
    Baldrick
    Ssherjj
    D
    D
    Fresh Face
    • denny43
    • Fresh Face
    • June 12, 2016
    Thanks, Dan, for your simple straight-forward answer. I was working with what I thought was Quicken online support and they told me they couldn't do anything as I was "infected" with koobface and webroot doesn't address that issue. So I paid (handsomely) for them to "remove" it so I could proceed with my Quicken file transfer...which ultimately failed. I was scammed.
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