down loads

Are you talking about downloading Webroot, or just downloading anything in general?

Hello and Welcome to the Webroot Community!
 
Can you post the link to whatever your trying to download?
 
Thanks,
 
Daniel 😉

my down loads are being deleted or moved... how can I tell if the virus protection is causing this

anything in general

What happens when you try to download?  

it seems to be any thing I try to down load... one was incredimail and another one was Libre-Office

I hit the down load button, the box at the bottom of the screen ask me if I want to run or save it... it does no matter which one I choose, the next message is that the file has been moved or deleted.  this time i got a threat warning from Webroot... Pua.Gen and then it looked lilke it was showing the address for the down load... i recognized that Libre-office was in it.

Give us a couple of the links you are using, so we can make sure they are legit.

could it be a setting in webroot?  Getting a hold of their tech support is not easy task

@ wrote:
I hit the down load button, the box at the bottom of the screen ask me if I want to run or save it... it does no matter which one I choose, the next message is that the file has been moved or deleted.  this time i got a threat warning from Webroot... Pua.Gen and then it looked lilke it was showing the address for the down load... i recognized that Libre-office was in it.

Try to download these for a test! I will check the other 2 as it seams they have PUA's in them: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Download Adobe Flash Player 16.0.0.305 (for Internet Explorer) 32/64-bit
 
Download Adobe Flash Player 16.0.0.305 (for all other browsers) 32/64-bit
 
Thanks,
 
Daniel ;)
 
 
 

that worked... I guess this means that webroot is doing its job... i am not sure what Pua.Gen is?

@ wrote:
that worked... I guess this means that webroot is doing its job... i am not sure what Pua.Gen is?

PUA's see here: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744
 
Thanks,
 
Daniel 😉

@ wrote:
I think the download-assist.com site is what is causing the problem.  

it malware site
for example : download winzip
https://www.virustotal.com/en/file/373096ed61b92b2db9fa5009ff399ec28087cbbbbb841296850a92be64876d7c/analysis/1423242733/

thanks...
I looked a little harder and found the correct website and was able to do the down low...
 
Thanks again