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download problem

  • December 14, 2015
  • 1 reply
  • 33 views

I paid for and downloaded the software renewal but it hasn't asked me for a keyword and it still shows my subsrciption as expired!

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • December 14, 2015
Hi ssorenson
 
Welcome to the Community Forums.
 
Would you be able to advise as to where yo purchased/renewed from? Is it the Best Buy/Geek Squad version or the standard Webroot version?
 
If you would advise we should be able to help.
 
Regards, Baldrick