If I click on Protect under Identity protection, application protection for internet explorer and firefox,
Firefox will not open and Internet Explorer opens but it says "not responding" on the toolbar and closes.
if I click on Allow they both work fine,
I have Unistalled Webroot rebooted and reinstalled rebooted again to no avail,
I have also unistalled and reinstalled IE, firefox and even Flash, made sure during install I did not use the saved preferences and evern restored to default settings in webroot.
Help!
thank you in advance.
Enabling application protection for internet explorer 11 or firefox 41.02 disables browsers
Hello there, welcome to the Community!
Given that a re-install did not fix the issue, I would suggest a Trouble Ticket and let Webroot Support take a look at things. There is no charge for this.
I have not seen anyone having this issue before when IE and Firefox would not work when protected.. my only guess is that there may be other extensions present that interfere, but that is only a guess. Support should be able to figure out the issue and get things working right.
Given that a re-install did not fix the issue, I would suggest a Trouble Ticket and let Webroot Support take a look at things. There is no charge for this.
I have not seen anyone having this issue before when IE and Firefox would not work when protected.. my only guess is that there may be other extensions present that interfere, but that is only a guess. Support should be able to figure out the issue and get things working right.
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