hello i am trying to renew my subscription to my computer and i enter the keycode and do the email confirmation. then i enter whatever two caracters that it wants me to enter from my code and i get this error message. i still have 35 days left on my other webroot is this is what is casuing my issue? If that is ok i can wait and then renew in 35 days, but i need to make sure it is still working for the 35 days. i use the computer alot watching hulu.
Thanks
{Error(UCR2): Invalid security code credentials i have done this 6x HELP
Hi reecefamily
Welcome to the Community Forums.
This has been seen before in in those cases making sure that you are entering your security code and not the Keycode that came with the product, is usually the solution.
However, if you still have problems after checking/doing that, then do the following:
1. Go to my.webrootanywhere.com
2. Click on 'Can't log in?' link, and then reset Security code.
3. Follow the window and reset Security Code then try to confirm the account. It should confirm fine.
When activating your SecureAnywhere web console account, you will be asked to enter two characters from the personal security code you chose during the signup process. If you enter the requested characters of your security code incorrectly, you will receive the following error:
If that does not work then you can try to resolve this error, by trying to re-enter the requested characters from your security code (e.g., if you chose "98765" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "85".)
Your security code is created by you when you set up your account. Please note that it is NOT the same as your keycode.
The security code needs to be a minimum of 6 letters and/or numbers and again, is different from your password and security question. If all has gone well and as it should you would have created your security code, password and security answer on the following registration page https://my.webrootanywhere.com/registration.asp
Webroot Support would request that you first try to remember what you had created. Also, keep in mind the credentials you created are case sensitive. If you are able to recall your credentials, click the link in your email to finish setting up your account.
If you’re unable to remember the security code or it isn’t working for you, then the Support team would like to work with you over the phone (Contact Information) to help you access your account and reset your login credentials as necessary.
Hope that helps?
Regards, Baldrick
Welcome to the Community Forums.
This has been seen before in in those cases making sure that you are entering your security code and not the Keycode that came with the product, is usually the solution.
However, if you still have problems after checking/doing that, then do the following:
1. Go to my.webrootanywhere.com
2. Click on 'Can't log in?' link, and then reset Security code.
3. Follow the window and reset Security Code then try to confirm the account. It should confirm fine.
When activating your SecureAnywhere web console account, you will be asked to enter two characters from the personal security code you chose during the signup process. If you enter the requested characters of your security code incorrectly, you will receive the following error:
If that does not work then you can try to resolve this error, by trying to re-enter the requested characters from your security code (e.g., if you chose "98765" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "85".)
Your security code is created by you when you set up your account. Please note that it is NOT the same as your keycode.
The security code needs to be a minimum of 6 letters and/or numbers and again, is different from your password and security question. If all has gone well and as it should you would have created your security code, password and security answer on the following registration page https://my.webrootanywhere.com/registration.asp
Webroot Support would request that you first try to remember what you had created. Also, keep in mind the credentials you created are case sensitive. If you are able to recall your credentials, click the link in your email to finish setting up your account.
If you’re unable to remember the security code or it isn’t working for you, then the Support team would like to work with you over the phone (Contact Information) to help you access your account and reset your login credentials as necessary.
Hope that helps?
Regards, Baldrick
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