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Everything I change and save on my Webroot Web Access page. Changes back to what I initially changed

  • September 15, 2015
  • 2 replies
  • 30 views

I'm trying to get my Webroot Desktop icon back on my Desktop. However, when I change anything on My Account Web Acess. It changes back to what I changed it from after I reboot. 
How do I get it to keep the changes I do?

2 replies

Ssherjj
Moderator
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  • Moderator
  • September 15, 2015
Hello ?
 
Welcome to the Webroot Community,
 
Have you checked these boxes below and clicked save and then you will have to enter a captcha? You can also reset to defaults and see if that works..
 


Dermot7
Gold VIP
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  • Gold VIP
  • September 15, 2015
Just to add to Sherry's advice, I believe you should ensure in the Online Console that it is set for "user configuration" also.
 
http://live.webrootanywhere.com/content/672/Editing-the-PC-security-settings 
 
 https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Configuration/m-p/216697/highlight/true#M18955
 
Let us know if our suggestions work for you. Thanks.