exception to the firewall and anti-virus

@ wrote:
How do I put in an exception to the firewall and anti virus so that I can install an application?

Hello markbernstein!
 
Welcome to the Community Forum!
 
Please go here to our User Guide
 
Have a look here  below,

1. Open SecureAnywhere.  
2. Click the gear icon next to PC Security. [img]http://sw.nohold.net/Webroot/Images/accesspcsecurity.png[/img]  
3. The Scan & Shields panel displays, showing the shields on the right, with the View Active Connections button at the bottom of the list. [img]http://sw.nohold.net/Webroot/Images/scanandshieldspanel.png[/img]  
4. Click View Active Connections. The window displays processes with currently active connections to the Internet and the status of your system ports. [img]http://sw.nohold.net/Webroot/Images/activeconnections.png[/img]  
5. Click on a radio button to allow or block a process, or to allow or close a port.

Please let is know if you have more questions and will certainly will oblige!
 
 
Thanks,
 
Best Regards,

Sherry,
 
Thanks for this, but when I went to the Active Connections screen, I didn't see radio buttons or the option to allow or block.  Any other ideas?

@ wrote:
Sherry,
 
Thanks for this, but when I went to the Active Connections screen, I didn't see radio buttons or the option to allow or block.  Any other ideas?

Hello Mark,
 
What OS are you running? PC or Mac?
 
Look Here and Here  please..also have a look at this thread
 
Let me know if you still are having issues ok?
 
 
 

I'm afraid none of this is helping.  Here is the message I get when I try to download the application.  (The application, by the way, is Anymeeting, an online web meeting platform).  "There is a problem with this Windows Installer package.  A script required for this install to complete could not run."  Does this help identify the possible problem?  Thanks.  Mark

Hello and Welcome to the Webroot Community!
 
Can you please Submit a Support Ticket so that they can help you as it could be a simple thing of getting some files Whitelisted in the Cloud DataBase. http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
Thanks,
 
Daniel ;)