Skip to main content
Customer Support Customer Support
Solved

Existing Malware

  • May 5, 2015
  • 6 replies
  • 39 views
N
Fresh Face
If I have existing malware on a PC will installing Webroot remove these threats or just prevent new ones

Best answer by Ssherjj

Hello nabco,
 
Welcome to the Webroot Community Forrum,
 
Installing Webroot will get rid of all existing malware and prevent new ones.
 
 Instead of me saying anything it's best to read it for yourself: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Scanning-PC-suspiciously-fast/m-p/... also the Webroot WIN Cloud does all the work not your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
Please look at this video https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/33374
 
 


 
Also with a Webroot Subscription you get free Support and you can't get that anywhere can you?
 
 
Hope this helps.
 
Kind Regards,
 

    6 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • Answer
    • May 5, 2015
    Hello nabco,
     
    Welcome to the Webroot Community Forrum,
     
    Installing Webroot will get rid of all existing malware and prevent new ones.
     
     Instead of me saying anything it's best to read it for yourself: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Scanning-PC-suspiciously-fast/m-p/... also the Webroot WIN Cloud does all the work not your PC: http://www.brightcloud.com/platform/webroot-intelligence-network.php
     
    Please look at this video https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/33374
     
     


     
    Also with a Webroot Subscription you get free Support and you can't get that anywhere can you?
     
     
    Hope this helps.
     
    Kind Regards,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      N
      Fresh Face
      • nabco
      • Author
      • Fresh Face
      • May 5, 2015
      Thank You sherry, I'm going to purchase now...
        Ssherjj
        Moderator
        Forum|alt.badge.img+62
        • Ssherjj
        • Moderator
        • May 5, 2015
        Hi nabco,

        Great it's money well spent for peace of mind! And your welcome! Anytime!

        If you have any questions then please give us a shout! 🙂
        IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
          Rakanisheu Retired
          If there is anything that needs manual removal we can connect and do that for you, that service comes with your subscription.
            N
            Fresh Face
            • nabco
            • Author
            • Fresh Face
            • May 6, 2015
            Hi, everything seems to be back to normal, also installed it on one of my wife's laptops that was unusable because of malware and it seems to have fixed that one too....very nice.
             
            I do have an issue though, I;m getting an error on start-up that appears to be trying to launch a .exe file, I'm sure it is the remnants of somethng malicious....any thought on getting rid of it....see attached screen shot


             
            nic
            Forum|alt.badge.img+56
            • nic
            • Retired Webrooter
            • May 6, 2015
            Probably a leftover autorun key from some malware that was removed.  If you're not comfortable digging around to remove it, you can always contact our support for help:
            http://www.webroot.com/us/en/support/contact
              Terms & ConditionsAccessibility statement