I hope this post finds you well. Recently, I've noticed a slowdown in my system's performance, and I suspect it might be related to my Webroot antivirus software. I'm reaching out to the community to see if anyone else has experienced similar issues and if there are any known solutions.
Here are a few details about my setup:
Operating System: [Your OS]
Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024]
Other Security Software Installed: [If applicable]
Any Recent System Changes: [e.g., recent updates or installations]
The slowdowns occur during [specific activities], and I've already tried [list any troubleshooting steps you've taken].
If anyone has encountered similar issues or has suggestions on how to improve system performance, I would greatly appreciate your insights. Additionally, if there are any known compatibility issues or updates that could address this, please let me know.
Thank you in advance for your help, and I look forward to hearing from the knowledgeable members of the Webroot community.
Best regards,
Michael Jordy
Best answer by TripleHelix
Hello @Michaeljordan56
Your not making much sense?
Here are a few details about my setup:
Operating System: [Your OS]
Webroot Product and Version: [e.g., Webroot SecureAnywhere 2024]
Other Security Software Installed: [If applicable]
Any Recent System Changes: [e.g., recent updates or installations]
What is your OS? Do you have any other Security Software installed?
If you system is running slow you can try a clean reinstall!
Please follow the steps closely!
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
Uninstall WSA and Reboot
Go into Safe Mode and Delete these Folders if they are there!
C:\Program Files\Webroot Folder
C:\ProgramData\WRData Folder (Hidden Folder)
C:\ProgramData\WRCore Folder (Hidden Folder)
Boot back into normal mode
Install with the new installer, enter your Keycode
Let it finish it's install scan
Reboot once again
DO NOT import any old settings as you can set it up as you like once it's done
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
