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False Positive: Logitech G502 EXE file

  • November 16, 2015
  • 1 reply
  • 53 views
S
Fresh Face
After installing the latest firmware update for my Logitech G502 Proteus Core mouse, SA presented me with this:
 


 
I do believe c07d_g502[1].exe is a necessary file - possibly the firmware update executable itself. Since it's already been written to the mouse's EEPROM, I'm not worried about it; the mouse functions perfectly even after this false positive. However, it should be addressed...

1 reply

JamesG
  • JamesG
  • Retired Webrooter
  • November 19, 2015
Hello ?,
 
I am sorry to hear about the issue you are experiencing.
 
I would advise running a scan and unchecking that detection which will create an override for that file on your system.
 
However, if this is indeed a False Positive, it would be best to contact support so they can whitelist the file so it does not effect anyone else.
 
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
 
Please let me know if you need anything else and I hope you have a great day!
 
Regards,
James G. Worldwide Online Retention Specialist
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