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File reported as "Good" by Webroot being monitored

  • June 17, 2018
  • 4 replies
  • 70 views
ALEEF02
New Voice
Hi! Today I checked my monitored processes after a windows update and saw that a process named "SearchUI.exe" was being monitored. I calculated the hash of the program and looked it up on Webroot's site and VirusTotal. VT said 0/68 detected and Webroot's site said that the determination was good. Why is it being monitored if Webroot knows that it is good? Here's an image showing it.
 


 
Thanks, Anthony.

Best answer by TripleHelix

Did you try a scan or two and check after to see if it's still being Monitored? If it is please Submit a Support Ticket and ask them to look into it for you to see why! It could be a communication issue from the WSA client to the Cloud but they would know.
 


 
HTH,

    4 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • June 17, 2018
    Did you try a scan or two and check after to see if it's still being Monitored? If it is please Submit a Support Ticket and ask them to look into it for you to see why! It could be a communication issue from the WSA client to the Cloud but they would know.
     


     
    HTH,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    Ssherjj
    ALEEF02
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • June 17, 2018
    In the scan log it shows as good for me [g]! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1
     
    Some legitimate files are not included in this log
    [g] c:windowssystemappsmicrosoft.windows.cortana_cw5n1h2txyewysearchui.exe [SHA256: 2D878B022ADF849A3EF5350F57D99E09C5C31C5491C6AB470C627E3646860A22] [MD5: B047F60A8E079A0A0D166F353762B378] [Flags: 10191000.13769]
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    B
    Ssherjj
    ALEEF02
    New Voice
    • ALEEF02
    • Author
    • New Voice
    • June 18, 2018
    Alright, after scanning it wasn't monitored. Thank you for the help!
    ProTruckDriver
    B
    Ssherjj
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • June 18, 2018
    @ wrote:
    Alright, after scanning it wasn't monitored. Thank you for the help!
    Great to hear! ;)
     
    Cheers,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    ProTruckDriver
    B
    Ssherjj
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