Firefox hangs

Hello Joy55,
 
Welcome to the Webroot Community,
 
Sorry to hear you are experiencing this issue. Would you please Submit a Support Ticket so that the Webroot Team can check this out for you?
 
While you're waiting you could try uninstalling/reinstalling Webroot to see if that fixes this issue.
 Please follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• Be sure you added your Keycode to your Online Console: Webroot SecureAnywhere Online Console
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue?
 
Thanks,
 
 

Hi,
Thank you for your guidence. I tried but prolem not solved.
I reinstalled the software twice but problem remains.
Thanks
 
 

Hello @,
 
You are most welcome. 
 
Please submit that support ticket so Webroot Support Team can fix this for you. Let them know that you have tried uninstalling /reinstalling with no avail.
 
Webroot Support is a free service by the way.
 
Thanks,

@, I've gone ahead and created a support ticket for you to get the ball rollin'.
 
Merry Christmas! :cathappy:

Thank you JP