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Firewall Issue

  • August 24, 2015
  • 2 replies
  • 38 views
F
I keep getting this error on all my web browsers every time I attempt to connect to the internet.  I know it is a firewall issue but cannot figure out how to correct it.  Any help would be greatly appreciated.  The error reads
 
[Kanar] The socket connetion to detail.webrootcloudav.com failed.  A Firewall may be blocking Kanar's traffic.
Error Code: 10013.
An attempt was made to access a socket in a way forbidden by its access permissions 176.34.185.182:80

    2 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • August 24, 2015
    Hello ?,
     
    Welcome to the Webroot Community,
     
    I am very sorry to hear about this issue you are experiencing.
     
    Please have a look here at the PC User Guide for Webroot Firewall/Managing Active Connections
     
    I would also advise creating a support case so that the technical support team can take a look at this issue for you free of charge encase there is more going on then the Firewall.
     
     
    Support Number: 1-866-612-4227
    Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
     
    Best Regards, 
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • August 24, 2015
    Hi Again ?,
     
    I was thinking you might want to do a clean reinstall of Webroot just to see if it's Webroot?
     
    Please follow the steps closely!
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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