Fix it does not fix shields on mobil

Hi arthur
 
Welcome to the Community Forums.
 
I am not a Mobile user but let's see what we can do to assist. :D
 
Am assuming that you are using An Android device (so shout if not) and if so then the first thing to try is to power down the device, wipe the cache, and reboot.
 
And if that does not work for you then I believe that the only other thing that you can do is to uninstall/reinstall which should fix the issue.
 
Below are some instructions on how to do this, provided by our Mobile expert @ :
 
"Here is how Android users can clear there Bowser Cache using GOOGLE.
 
1. Open browser
2. Hit MENU key
3. More Options button
4. Click Settings/Proivacy & Security/Clear Cache
 
For some of this it is necessary to do an uninstall & reinstall of WSA
 How to clear temporary internet files on Android devices
 
Steps:
 
1. Open Settings
2. Look for Device/Application Manager/ (Press Apps/Option)
3. Look for Browser ASpp. & select it
4. Press Clear Cache
 
This only works for certain mobile phones.
 How to clear cache in Webroot SecureWeb browser:

1. Open WSB in the right hand corner of the browser click Open
2. Click on Settings/scroll down to Cache
3. Clear Cache (Clear browser and cookies)"
 
Do that after you uninstall/clear cache/reboot and then reinstall WSA again and let us know what happens.  
 
Instruction for uninstallation can be found in this KB Article.
 
Hope that some of this rambling reply helps?
 
Regards, Baldrick