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Get Customer support screen shows bad email address

  • February 23, 2015
  • 4 replies
  • 33 views
B
Fresh Face
Hi - I have a problem with the web screen that you get after clicking on Get Customer support and then send a message to the customer team.
 
It shows an email address that contains a typo. I could have mistyped my email at some point. It doesn't give you a chance to correct it.
 
My account shows the correct email, and the same screen shows the correct email on other pc's covered by my license.
 
My problem occurs on my primary pc. There does not seem to be any way to fix this, as if I ask for help from tech support I assume an answer would go to the incorrect email (which doesn't exist).
 
Is this email stored in some cookie that I can delete? Is there any other solution?
 
Many thanks
 

    4 replies

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • February 23, 2015
    Hello braincramp,
     
    Welcome to the Community Forum,
     
    My best advice here is to call Webroot Support by phone.
     
    For Webroot Support call here
    http://www.webroot.com/us/en/support/contact
     
    For Best Buy Support call this number 1.800.Geeksquad
     
    @ can you answer this? Or @ 
     
     
    Hope this helps,
     
    Kind Regards,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • February 23, 2015
      Hi Again, @ 
       
      I just wanted to mention that I did this to a friend of mine's computer when installing webroot and I put inn the wrong email address and the next day I had to reactivate Webroot and then I corrected the email address and it went through. Not sure if you activated yours or not? Just a thought.
       
       
      Regards,
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
      B
      Fresh Face
      • braincramp
      • Author
      • Fresh Face
      • February 24, 2015
      Thanks but my subscription has been active for about 7 months.
      Ssherjj
      Moderator
      Forum|alt.badge.img+62
      • Ssherjj
      • Moderator
      • February 24, 2015
      Hi!

      Sorry I wasn't much help but maybe one of our other Webroot volunteers can help with this tomorrow.

      Regards,
      IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.3), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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