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get logged out every time i click on a pc in my securty concle

  • July 3, 2015
  • 1 reply
  • 24 views

i get logged out every time i click on a pc in my securty concle. I have one of them infected and i want to send a comand for it to do a scan.

1 reply

Baldrick
Gold VIP
  • Gold VIP
  • July 4, 2015
Hi eddie007
 
Welcome to the Community Forums.
 
If at all possible I would try to physically get onto the 'infected' computer and run the scan locally rather than from the console, and if the issue persists then I would Open a Suhttps://www.webrootanywhere.com/servicewelcome.asppport Ticket so that the Support Team can look into the issue for you, as the Console is cloud hosted and therefore access is from the back office.
 
Regards, Baldrick