I got an email from some company that said I was to be charged to an online payment service almost $600.00 I do not want to be to specific just in case those bad guys are watching this web group. Anyway of course i opened the attachment oops am i now hacked? i ran webroot and webroot found nothing am i still hacked though? please let me know any help would be much appreciated I tried to go to the web based payment service and report the email they AI gave me an adress to send it too I wanted to see if AI could look at email an attachment to see if any code could be written into my computer from opening the email attachment please reply thanks
Solved
Got (phishing scam) email for online payment service
Best answer by ProTruckDriver
RROKayO wrote:
well I did log in to the link but then it took me to a place that looks like pretty purple titled responses from webroot and green tittled questions from me I am not sure what that is even about concerning the phishing email?
Click “Send Another Message”
It will take you to this window. Start your Support Ticket here:
+63Hello
Submit a support ticket and they will do a security check and if there is an issue they will help you fix it!
https://www.webrootanywhere.com/servicetalk.asp?
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
thank you Daniel I try cicking on that link above and it sends me to a webroot loging page(Ithin) that says we have already had contact with my email address so no way of starting a ticket that would be from that link I think please advise is my computer hacked?
RROKayO wrote:
thank you Daniel I try cicking on that link above and it sends me to a webroot loging page(Ithin) that says we have already had contact with my email address so no way of starting a ticket that would be from that link I think please advise is my computer hacked?
Hello
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+63ProTruckDriver wrote:
RROKayO wrote:
thank you Daniel I try cicking on that link above and it sends me to a webroot loging page(Ithin) that says we have already had contact with my email address so no way of starting a ticket that would be from that link I think please advise is my computer hacked?
Hello
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue
If you don’t have that email address use another one you have access to and use that one and start a new Ticket only support can help you we can’t help on the Community!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
well I did log in to the link but then it took me to a place that looks like pretty purple titled responses from webroot and green tittled questions from me I am not sure what that is even about concerning the phishing email?
+63RROKayO wrote:
well I did log in to the link but then it took me to a place that looks like pretty purple titled responses from webroot and green tittled questions from me I am not sure what that is even about concerning the phishing email?
Did you reply back and tell them your issue? Because that is your support thread!😀
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
RROKayO wrote:
well I did log in to the link but then it took me to a place that looks like pretty purple titled responses from webroot and green tittled questions from me I am not sure what that is even about concerning the phishing email?
Click “Send Another Message”
It will take you to this window. Start your Support Ticket here:
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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