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Has anyone ever had Web Root dissapear from their computer although the owner did not remove it?

  • June 22, 2016
  • 4 replies
  • 29 views

Has anyone had Web Root removed from computer leaving it unprotected....although the owner did not remove it?

4 replies

cohbraz
Community Leader
  • Community Leader
  • June 22, 2016
Removed as in uninstalled?
 
I am not sure the possibilities of this as I am fairly sure that there is a CAPTCHA that has to be filled out to deactivate the software.
 
Is it a possibility that the Webroot icon is misisng from the tackbar? If this is the case, a system reboot would most likely solve.

Baldrick
Gold VIP
  • Gold VIP
  • June 22, 2016
You are correct, Corey but I have heard of other users complaining about this happening...not often but it has been seen before...but I am not sure if anyone has been able to determine the root cause.
 
May well be one that it would be worth Opening a Support Ticket so the Support Team can investigate.
 
Regards, Baldrick

cohbraz
Community Leader
  • Community Leader
  • June 22, 2016
Thanks, ?. I have not heard of this happenieng before.
 
?, please contact support (link is also in my signature) so they can investigate a root cause of this. If you figure out what happened, please let us know!

Baldrick
Gold VIP
  • Gold VIP
  • June 22, 2016
Am not surprised, Corey, it seems to happen very, very sporadically/rarely. :@